True or False: Only station staff or the customer (the recipient) may enter closures.

• A. True
• B. False
• C. Sometimes
• D. Never

Answer: (A)

Entering closures is about finalizing a case in the system, and to keep records accurate and auditable, only those directly involved—the station staff and the recipient—have permission. Staff can close a case after performing the task or investigation, while the customer can close once they’ve acknowledged receipt or completion. Allowing any other party to enter closures could lead to unauthorized or mistaken updates, so the rule restricts it to these two roles. Therefore, this statement is true. The other possibilities don’t fit because they imply variability or broader access that isn’t allowed by the established permission.