A Delivery Time Window (DTW) is requested by the __________.

• A. Service Provider
• B. Recipient
• C. Customer
• D. System

Answer: (A)

The main idea here is who controls the planning and scheduling of when a delivery can occur. A Delivery Time Window is a time range that reflects the carrier’s ability to actually perform the delivery, based on their available capacity, routes, and operations. Because the logistics provider manages and coordinates these resources, they determine and propose a feasible window to fit their schedule. This makes the service provider the party that initiates the DTW, ensuring it aligns with their workflow and service commitments.

In practice, the recipient or customer might request preferred times or try to adjust the proposed window, but the window itself originates from the provider’s scheduling constraints. The system or a recipient alone wouldn’t establish the feasible window the provider can honor, so the provider is the correct initiator here.